ID Agent is looking for a Subscription Billing Analyst to manage the system and process of billing our customers on a recurring basis. The Analyst will manage invoicing and payments for new sign-ups, upgrades/downgrades and cancelations, utilizing various payment methods and billing frequencies. Candidate will coordinate with Sales Operations & Finance, playing an important role in the quote to cash process supporting a frictionless customer experience.
The ideal candidate will be extremely detailed-oriented and organized, with the ability to thrive in a rapidly-evolving entrepreneurial environment, enabling the billing process to grow and scale with the business.
- Ensure accurate and prompt billing of new customer subscriptions and change management of existing customer subscriptions
- Resolution of credit card declines/failed transactions
- Dunning / Collections Management
- Coordinate with Sales Operations & Finance in the quote to cash process
- Work with Account Managers with regards to customer payment status and issue resolution
- Experience with billings systems and automation
- Experience with systems implementation and Integration a plus
- Ability to work with data and high transaction volume
- Detail oriented and excellent organization a must
Why Work with ID Agent?
We are a growing and energetic team focused on being the very best at what we do! We embrace diversity and work with excitement and fun while taking our business seriously. Our culture is both professional and playful, and this approach plays a key role in our daily successes. We are passionate about our business and are looking for like-minded individuals to deliver on our values and vision.
We offer our employees a casual and upbeat work environment along with an extensive benefits package that includes:
- PTO and paid holidays
- Medical, dental, and vision coverage
- 401K program
- Company-paid life insurance
- Short and long-term disability coverage
- Team building events and activities
For consideration, please send a copy of your resume along with salary requirements to firstname.lastname@example.org. ID Agent is an Equal Opportunity Employer.