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CUSTOMER EXPERIENCE CONFIDENTIAL

About The Webinar

Delighting and retaining customers is the key to MSP success.

In order to keep our (and your) customers happy, ID Agent provides everything an MSP needs to build a profitable security, compliance and backup practice. In this challenging economy, where everyone is being asked to do more with less, we can help our customers supercharge their sales and marketing with powered services!

In addition, customer experience is an increasingly critical aspect of the value proposition service providers deliver to their clients across all sectors: companies with great customer experience succeed where companies with subpar customer experience fail. That means CX needs to be measured, managed and demonstrated on a daily basis.

Join us for this webinar, where Andrew Wallace of SmileBack and Amelia Paro of ID Agent will provide an overview of how Managed Service Providers (MSPs) can:

Find Out More

Co-founder and CEO of Graphus Manoj Srivastava will show you how Graphus effectively deflects attacks before they can inflict harm.

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Amelia Paro is Channel Development Manager with ID Agent. Amelia is a cybersecurity and channel sales professional with over 10 years of experience in the technology industry, in both B2B and B2C environments. In her current role, she works with MSPs, channel partners and strategic partners to keep the IT Channel growing and thriving.

Amelia Paro

Channel Development Manager, ID Agent

Register for the Webinar
Date: Tuesday, January 26, 2021
Time: 3 pm GMT/10 am ET
Duration: 1 hr
Even if you can’t make it, sign up anyway!
We’ll send you the recording.
Please note that your registration information will be shared with our webinar partner SmileBack.

Andrew Wallace is the Managing Director and Chief Product Officer of SmileBack, a software-as-a-service company in the customer satisfaction feedback space. He works with his teams to help SmileBack’s users build their businesses through gathering, analysing and actioning feedback. He has degrees in Philosophy and Journalism and is an ardent lover of ice creams of all kinds (except chocolate — yuck).

Andrew Wallace

Managing Director/Chief Product Officer, SmileBack

Co-Founder and CTO of Graphus Vishal Dixit will speak about different types of attacks and show real-life examples.
  • Effectively measure customer experience 
  • Derive insight from customer experience data 
  • Leverage customer experience data in order to increase client retention and identify growth opportunities 
  • Utilise an assortment of brandable, professional, and proven sales tools and marketing assets to create new opportunities, convert prospects into clients, and bring in new leads 
  • Realise ROI in 30 days or less 


Join us on Tuesday, January 26 at 3 pm GMT/ 10 am ET

SPEAKERS

Amelia Paro is Channel Development Manager with ID Agent. Amelia is a cybersecurity and channel sales professional with over 10 years of experience in the technology industry, in both B2B and B2C environments. In her current role, she works with MSPs, channel partners and strategic partners to keep the IT Channel growing and thriving.

Amelia Paro

Channel Development Manager, ID Agent

Andrew Wallace is the Managing Director and Chief Product Officer of SmileBack, a software-as-a-service company in the customer satisfaction feedback space. He works with his teams to help SmileBack’s users build their businesses through gathering, analysing and actioning feedback. He has degrees in Philosophy and Journalism and is an ardent lover of ice creams of all kinds (except chocolate — yuck).

Andrew Wallace

Managing Director/Chief Product Officer, SmileBack

SPEAKERS

SECRETS TO SUCCESS