Midwest Data Center Case Study

Midwest Data Center

Midwest Data Center, which opened in 2003, employs more than 60 IT professionals. The company focuses on managed IT and security services, backup and disaster recovery and more with the aim of helping SMB customers optimize their IT processes. Midwest Data Center specializes in servicing schools, healthcare organizations, banks and insurance companies. The technology services they provide include server management, workstation management, backup and security.

  • Company: Midwest Data Center
  • Industry: MSP
  • Location: Rock Port, Missouri
  • Established: 2003
  • Interviewed: JR Chaney, IT Security Specialist

“We decided to go with Kaseya because it seemed to be the most complete solution. Other solutions we looked at, they'd have one part or the other, but with Kaseya, with Dark Web ID and BullPhish ID combined, we have all three phases. We can sell a customer. We got a dark web scan. We will do a phishing pen test for you. You get training on top of that… so you know if your employees are doing it, who's looking at it, who's clicking things and it's all in one big package.”

JR Chaney, IT Security Specialist, Midwest Data Center

The Challenge

Midwest Data Center was looking for a dark web monitoring solution to offer insights about dark web credential exposure to their customers. They also wanted a comprehensive solution that would combine credentials monitoring, security awareness training and phishing simulation. They sought a solution that dovetailed nicely with their other security offerings, giving them the components they needed to offer their customers a complete security package.

Goals of Midwest Data Center – ID Agent relationship:

  • Use Dark Web ID to demonstrate credential compromise risk to clients
  • Provide security solutions that work together
  • Offer a complete security package to clients

The Solution

After exploring their options, Midwest Data Center selected Kaseya security solutions to fulfill their customers’ security needs. Kaseya offered the most complete solution because Dark Web ID, BullPhish ID and Graphus all work together seamlessly. That enables Midwest Data Center to provide their clients with a three-pronged security package that covers the bases: dark web search and monitoring for credential compromise with Dark Web ID, phishing simulation testing and training with BullPhish ID, and anti-phishing email security with Graphus.

Other Benefits

Midwest Data Center also uses BullPhish ID for internal phishing resistance testing. This testing revealed that even IT professionals need security awareness training to stay sharp after some staffers fell for the bait in a custom-crafted phishing simulation.

Live compromise search capability within Dark Web ID gave Midwest Data Center a valuable tool to demonstrate their dark web credential exposure and risks to clients and prospects, helping them find opportunities to start profitable security conversations.

“Dark Web ID has been a very effective product to bring up the conversation of cybersecurity with our customers. It kind of gets that foot in the door. You may think there's nothing going on, but there's a ton of stuff in the background, and this is why you need to protect yourself.”

JR Chaney, IT Security Specialist, Midwest Data Center

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“My favorite part of BullPhish ID is it gives you a chance to train not only your customers but also your internal staff.”

JR Chaney, IT Security Specialist, Midwest Data Center
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