Case Study

TechSage Solutions

TechSage Solutions is a veteran-owned small business headquartered in the San Antonio Technology Center, San Antonio, Texas. Established in 2000, the company provides IT solutions for small and medium businesses with a special focus on IT and compliance services for contractors with the U.S. Department of Defense (DoD). TechSage Solutions is a Silver Small and Midmarket Cloud Solutions Microsoft Certified Partner.

“Once we heard about BullPhish ID, we immediately got it because we see the importance of the training aspect of employees. And, going back to our compliance focus, BullPhish ID fulfills a number of the requirements that we've got for training our clients’ employees.”

John Hill, President and CEO of TechSage Solutions

Company: TechSage Solutions https://www.techsagesolutions.com/
Industry: Managed Service Provider
Headquarters: San Antonio, Texas
Established: 2000
Interviewed: John Hill, President and CEO of TechSage Solutions

The Challenge

TechSage Solutions discovered substantial business opportunity with the announcement of new security and compliance requirements under the U.S. DoD Cybersecurity Maturity Model Certification (CMMC). By offering the right security and compliance solutions, TechSage Solutions can better serve their current defense industry customers and grow their defense contract-focused business. The company also needed a way to gain insight into dark web risks, like credential compromise, for their clients and demonstrate that risk to prospects. 

Goals of TechSage Solutions – ID Agent Business Relationship

  • Help clients accomplish required DoD CMMC training requirements
  • Bolster security for clients to meet CMMC standards
  • Demonstrate dark web risk to clients and prospects

The Solution

TechSage Solutions was able to capitalize on their growth opportunity, assisting their clients in maintaining security and compliance with DoD regulations. BullPhish ID provided a wide variety of training options, including video lessons, phishing simulations and customizable content, enabling TechSage Solutions to provide the training their DoD contracting clients need. With Dark Web ID, TechSage Solutions also provides clients and prospects with a real-time look at their dark web risk while strengthening their defense against future credential compromise threats.

Other Benefits from Partnering with ID Agent & Kaseya

TechSage Solutions has benefitted from access to Kaseya Powered Services through their relationship with ID Agent. The company has used the content library to enhance their newsletter and other marketing outreach. TechSage Solutions has also leveraged their relationship with Kaseya Powered Services and brought in experts for branded webinars.

The automation capabilities of BullPhish ID and the training management workflows have been significant time-savers, preventing added pressure on the busy TechSage Solutions team. The large library of security and compliance training videos has also made it easy to provide clients with the training that they need, without spending time generating content.  

Dark Web ID’s dark web search capabilities have been a valuable tool for demonstrating risk and starting conversations with decision-makers, that turn into sales opportunities with both established and potential clients. The company has found Dark Web ID and BullPhish ID very profitable across their client base, realizing ROI and generating revenue.

“Dark Web ID is a fantastic tool for prospecting because we can immediately open people's eyes and show them, ‘oh, your CEO's been compromised, and here's his password.’”

John Hill, President and CEO of TechSage Solutions

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“It has been a revenue generator for us, and I suspect it will continue to be that way for some time in the future. Feature enhancements are just going to help all the more.”

John Hill, President and CEO of TechSage Solutions

Looking Forward

TechSage Solutions is exploring creating specialized training content using the customization capabilities of the BullPhish ID platform. The company will also strengthen its client relationships and build new ones utilizing Dark Web ID and BullPhish ID to provide defense contractors with the security and training resources that enable them to meet DoD requirements. TechSage Solutions is looking forward to future ID Agent product enhancements that will benefit their clients and their business.