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High-quality Reporting Is Key for a Smarter Managed SOC

December 12, 2023

Learn why clear, easy-to-understand reporting is s must-have for a smarter SOC


Businesses face a flood of cybersecurity threats every day, and that flood is only getting bigger. Organizations must stay one step ahead of the bad guys to safeguard their digital assets. A security operations center (SOC) plays a pivotal role in this defense, acting as the nerve center for monitoring, detecting and responding to security incidents. Clear, easy-to-understand reporting is also essential for managed service providers (MSPs) when it’s time to demonstrate the value of their security services to customers, giving them an important launchpad for profitable conversations about security.


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6 ways that great reporting is a game changer


When a network is in danger, getting the right report at the right time can change everything. These six factors demonstrate why quality and timely reporting is a must-have in today’s fast-evolving cybersecurity landscape.

  1. Real-time visibility

Reporting provides real-time visibility into an organization’s security posture. Continuous monitoring of network activities, system logs and user behavior generates a wealth of data. Reporting tools analyze and consolidate this information, offering a comprehensive overview of potential threats. A smarter managed SOC offers comprehensive visibility into the three main vectors for attacks: endpoint, network, and cloud. Real-time reporting enables SOC analysts to identify threats quickly to give MSPs an edge that empowers them to take action before a cybersecurity threat becomes a cybersecurity disaster.

  1. Data-driven decision making

A managed SOC thrives on data-driven decision-making. Robust reporting mechanisms convert raw data into actionable insights. By leveraging analytics and visualizations, SOC teams can identify patterns, trends and anomalies. This empowers them to make informed decisions, prioritize threats and allocate resources efficiently. Reporting turns raw data into strategic intelligence, enabling a proactive rather than a reactive security approach.

  1. Incident response and mitigation

In the face of a security incident, time is of the essence. Reporting facilitates swift incident response and mitigation efforts. Detailed reports on the nature and scope of an incident allow SOC analysts to understand the threat landscape better. This knowledge is instrumental in formulating effective response strategies, isolating affected systems and implementing mitigation measures promptly.


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  1. Compliance and auditing

Regulatory compliance is a critical aspect of cybersecurity strategy for many businesses, making it a priority for MSPs. Reporting tools assist in generating compliance reports, ensuring that security practices align with industry standards and regulations as well as cyber insurance requirements. Regular reporting also aids in internal and external audits, providing a transparent view of security measures in place.

  1. Performance monitoring and improvement

Reporting is not just about addressing incidents; it is also a tool for continuous improvement. Analyzing performance metrics and key performance indicators (KPIs) helps SOC managers assess the effectiveness of their security strategies. Regular reports on incident response times, detection rates and false positives/negatives enable teams to fine-tune their processes and technologies, ultimately enhancing the overall security posture.

  1. Communication and collaboration

Effective reporting fosters communication and collaboration between the experts staffing the managed SOC and an MSP’s team. When a managed SOC utilizes and aligns with the MITRE ATT&CK framework, it is accessing the knowledge of the greater cybersecurity community, enabling it to be a smarter SOC. Clear and concise reports facilitate fast communication between both teams, serving as a common language that helps everyone act more quickly and reducing the chance of mistakes or delays in addressing threats.


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Excellent reporting is essential for demonstrating value to clients


Quality reporting from a managed SOC is a powerful tool for MSPs offering security services to leverage since it effectively demonstrates the value of including a managed SOC in those security services. Here’s what makes the right reports mission-critical.

Transparency and accountability

Quality reporting provides transparency into the security activities and incidents detected by the managed SOC. This transparency helps build trust with customers by demonstrating accountability in monitoring, detecting, and responding to security events.

Incident visibility and details

Detailed reports offer customers insight into the types and severity of security incidents that the managed SOC has addressed. Providing specific details about incidents, including the timeline of events, actions taken and lessons learned, enhances the customer’s understanding of the SOC’s effectiveness.

Compliance confidence

Many industries and most cyber insurers have strict regulatory requirements for data security. Quality reporting from the managed SOC ensures that the customer’s security measures align with compliance standards. This is crucial for businesses operating in regulated sectors such as finance, healthcare or government.


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Performance metrics and KPIs

Reporting should include key performance indicators (KPIs) and metrics that measure the effectiveness of the managed SOC. This may include metrics related to incident response times, false positive rates and overall threat detection capabilities. Clear presentation of these metrics allows customers to assess the value of the service.

Cost-effectiveness

Reports that highlight the cost-effectiveness of the managed SOC service compared to the potential costs of a security breach underscore the value proposition. This can include data on the prevention of incidents, reduction in downtime and overall cost savings achieved through the managed SOC.

Continuous improvement initiatives

Demonstrating a commitment to continuous improvement is vital. Reports that outline the managed SOC’s efforts to learn from incidents, implement corrective measures and enhance security strategies over time reassure customers that their security is a dynamic and evolving priority.


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Collaborative insights

Quality reporting should encourage collaboration between the managed SOC and the customer. Insights gained from incidents, vulnerabilities and threat intelligence should be shared to empower the customer to make informed decisions about their overall cybersecurity strategy.

Educational value

Reports that educate customers about the nature of cyberthreats, the effectiveness of security measures and the importance of certain security practices add educational value. This not only enhances the customer’s understanding but also emphasizes the significance of the managed SOC in navigating the complex cybersecurity landscape.

In the dynamic world of cybersecurity, a smart, 24/7/365 managed SOC is an indispensable component of a strong, resilient defense for an MSP’s customers. For MSPs, clear, high-quality reporting is the linchpin that transforms raw data into actionable intelligence, enabling them to respond proactively to potential threats. The right reporting also gives MSPs the tools they need to help their clients understand their risks, demonstrate value and cultivate their customers’ trust, driving a high degree of customer satisfaction that makes retention easy.


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RocketCyber Managed SOC is smarter and makes MSP’s jobs easier


As security becomes an increasingly important facet of business, MSPs are constantly looking for security tools and solutions that make their lives easier, not harder. Unfortunately, the cybersecurity talent shortage compounds the problem. Too many SOCs are loaded with complexities that make them unsuitable for the needs of an MSP.

RocketCyber Managed SOC, on the other hand, is a smarter managed SOC that offers compatibility and seamless integration with your professional services automation (PSA) system.

RocketCyber Managed SOC includes: 

  • Continuous monitoring: Round-the-clock protection with real-time advanced threat detection. 
  • Expertise on demand: Get the cybersecurity expertise you need to keep your organization out of trouble without adding to your headcount.
  • Breach detection: Thwart sophisticated and advanced threats that bypass traditional AV and perimeter security solutions. 
  • Threat hunting: Focus on other pressing matters while an elite cybersecurity team proactively hunts for malicious activities.
  • Actionable intelligence: Alerts align with the MITRE ATT&CK framework, bringing clarity that enables a fast response.
  • No hardware requirements: Patent-pending, cloud-based technology eliminates the need for costly and complex on-premises hardware.

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