By developing these integrations, ID Agent is further demonstrating our commitment to the Channel and to improving the experience for our Partners.
Built via the PSA software’s open API and in conjunction with the Datto integration team, the new integration allows Datto’s Autotask PSA users to configure their Dark Web ID™ exposure alerts to instantly create tickets within their PSA console, allowing for faster response directly to the end user customer and less email traffic for the administrator.
Dark Web ID™ Partners who use the ConnectWise PSA can now maximize visibility, and establish workflows from their Manage dashboard, to better deliver exceptional customer service. Dark Web ID connects into the PSA console through API, allowing users to configure their customers’ exposure alerts to seamlessly create tickets within the PSA. This integration will allow for smoother and quicker response time to the customer, and will streamline processes for the administrator.
With this integration, ID Agent Partners experience sales acceleration using Dark Web ID with their Infusionsoft campaign manager. By feeding Dark Web exposure data directly into marketing workflows, MSPs can move prospects through marketing and sales funnels faster with more efficiency. Partners are better able to automate sales follow-up to maximize the dollar amount of every opportunity, providing highly targeted and automated marketing to exponentially multiply prospecting efforts.
When running a Network Detective Security Risk Assessment on a client’s or prospect’s network, ID Agent’s Dark Web ID™ API will report the total number of credentials exposed, and also provide a sample of recent credential exposures, including emails and masked passwords. Knowledge of these exposures allow MSPs to help their existing clients avoid breaches that are typically generated by dark web activity, and also be used to demonstrate the need for enhanced IT security for prospective new clients.